STORE POLICY

NO CHANGES

No changes will be made once an order has been placed. 

Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

 

RETURN POLICY

All sales are final.

No refunds or exchanges, store credit only.

Accessories and bodysuits cannot be returned.

Original shipping charges are non-refundable.

We do not provide return labels for shipping. 

Merchandise must be returned within 7 days of receipt.

Merchandise must have all tags.

Merchandise must be unworn and unwashed.

Please allow approximately 7 to 10 days after we receive your return for processing.

Customers are responsible for RETURN shipping unless the order was filled in error or defective.

Items purchased from JAHNI ALI BOUTIQUE are eligible for store credit within 7 days delivery receipt.

RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit.

 

All items must be received back in its original form. Items must be returned in new and unworn condition, with all original packaging.  Items cannot be worn, altered, damaged, AND be free of any stains, odors, pet hairs, or noticeable smells including deodorant and perfume. 

All items returned that do not follow these conditions will be returned to the customer at the completion of a reshipment fee. 

Once this fee is completed, the denied returned item will be shipped back to the customer. 

 

A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT returnable for store credit.

 

Returns can be sent to:

 

Jahni Ali Boutique

2654 W. Horizon Ridge Pkwy.

Suite B5  1005

Henderson, NV 89052

 

Please be sure to include your order number.

 

BODYSUITS, SWIMWEAR, LINGERIE, & ACCESSORIES

May not be returned. NO EXCEPTION!

This pertains to items that include any of the above. 

 

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

 

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

 

Items sent for return that are NOT eligible for store credit will be shipped back to the customer once a reshipment fee has been completed.

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by sending an email to: info@shopjahniali.com